At Alimart, we are committed to providing high-quality products that you can trust. Our warranty policy ensures your purchases are protected from manufacturing defects, giving you peace of mind.
Alimart offers a one-year limited warranty on most products purchased directly from our website, unless otherwise specified on the product page or in the product manual. This warranty covers defects in materials and workmanship under normal use for 365 days from the date of purchase.
Defects in materials
Faulty manufacturing
Issues with parts or workmanship
Normal wear and tear
Misuse, improper handling, or damage caused by accidents
Unauthorized modifications or repairs
Damage from incorrect assembly or use outside the intended purpose
To file a warranty claim, follow these steps:
Contact Us: Reach out to our customer service team at [[email protected]] within the one-year warranty period. Include your order number, product details, and a description of the issue, along with any relevant photos or videos.
Verification: Our team will review your claim and may request further information or inspection of the product.
Resolution: If your product is deemed defective under the terms of the warranty, we will provide a repair, replacement, or refund as appropriate.
This warranty applies only to the original purchaser and is non-transferable. Products purchased from unauthorized third-party sellers are not covered. Damage caused by improper assembly, installation, or use outside of the product’s instructions is also excluded.
If your product is outside the one-year warranty period or not eligible for a claim, our support team is still here to assist with repair options or guidance.